Warranty

Your 1 year Installation Warranty Policy

We warranty any faults arising due to incorrect installation. In respect of this, if a problem occurs, we will aim to respond within 5 days to explore the issue in hand and rectify accordingly once liability has been claimed. The guarantee does not cover damage or accidents caused by you or third parties. If you do have any minor imperfections or damage the flooring in any way we will be happy to assist you in rectifying the problem at an extra cost.

 Kent Wood Flooring warrants that the products installed are free from visible defects at the time of installation. The warranty is limited to the product being used for its intended purpose, applied/installed and maintained in line with the manufacturer’s instruction. The warranty described is given from the date of the original purchase and is not transferable. Repairs do not give entitlement to warranty extension. In some circumstances an Independent Flooring Inspector may be utilised.

2 Year Sanding/Finish Warranty:

We warranty that the oils and lacquers we use to finish the floors should be free from lifting/peeling and provide adequate protection to the floor for a period of 2 years. After this period, if you have an oiled finish the floors should be buffed to rekey the surface and provide a new layer of protection to the floors to prevent damage occurring. 

Lacquered floors would benefit from being buffed and re-protected after 3-4 years (particularly in high traffic areas)

This warranty does not cover any forms of filling. As mentioned in our Terms and Conditions wood flooring will always have some degree of movement and therefore any gap filling will not hold forever and we cannot give any indication as to how long it will last as it is variable to the floor, how it was fitted, and the traffic. 

This guarantee is only enforceable should correct cleaning and maintenance be undertaken.

Warranty Disclaimers:

1.      Kent wood flooring LTD promises to investigate each complaint on individual merit. If required use of an Independent Flooring Inspector will be sought.

2.      Underfloor heating should never exceed 27 degrees.

3.      Colour variations in flooring are a natural occurrence due to species, age, character of flooring and exposure to UV light or sunlight. For this reason, new and/or replacement flooring may not match samples and/or existing flooring. 

4.      Natural occurring wood characteristics such as variations in grain, colour, knots, mineral streaks, and sap wood are not considered defects. 

5.      The ultraviolet rays that can burn and age or skin will affect any organic material, including wood. Prolonged exposure to sunlight will change the colour of virtually any wood floor, regardless of the stain or finish. Some woods lighten when exposed to sunlight. Others, like cherry and oak, tend to darken. This is not a product defect.

6.      Your flooring requires correct maintenance. Please follow instructions provided. Use of cleaners with bleach etc in will damage the finish of the floors over time and not be covered by the warranty. 

7.      To protect against dirt from outdoors a suitable mat should be placed by all entrance doors.

8.      Liability arising from this warranty is restricted to hidden defects. These are defects that were not visible before or during the installation. 

9.      Kent wood flooring reserves the right, and must be offered the opportunity to inspect the complaint in situ and, where applicable, to inspect the floor in its installed condition.

Warranty Exclusions:

Any of the following shall void and invalidate our warranty.

1.      Any damage caused by moisture including but not limited to leaking pipes, incorrect maintenance, or excessive moisture in subfloor or likewise conditions that are too dry.

2.      Warranty does not cover damage caused by settling or uneven subfloors outside the scope of our installation

3.      Improper maintenance or inadequate care. 

4.      This warranty does not cover damage resulting from accidents or abuses that stain or scratch the finish of wood flooring, diminish gloss, or indent the surface of the wood. It also does not cover damage caused by heavy or concentrated foot traffic, damage by pet’s claws (nails), sand, gravel and other abrasives. 

5.      Heels – walking on any wood surface with stiletto heels will causes indentations which are not covered by this warranty. 

6.      Damage caused by spills of fragranced oils/reed diffusers will not be covered. These spillages eat through the finish in moments and is not a failure of the oil or lacquer.

7.      Under this warranty liability excludes any consequential or incidental occurrences that may arise from any claim and is strictly limited to the replacement of the affected flooring. We will not pay for any loss, expense or inconvenience or damage other than to the affect wood floor itself. 

For all after sales enquiries please call 020865803443 or email [email protected]