Terms and Conditions

Conditions of Sale
All prices are subject to VAT unless stated. 
  1. The placement of an order implies the unconditional acceptance on the part of the customer to the Kent wood flooring Terms and Conditions of Business as set out below.
  2. On acceptance of the quote an invoice for a 50% deposit or the cost of materials (whichever is more) will be issued. This will need to be paid prior to any materials being ordered. Dates will only be held for 7 days after acceptance of the quote if no deposit has been received.
  3. The deposit is only refundable should a job be cancelled prior to 14 working days before the start date and will be minus any unreturnable materials already purchased.
  4. Cancellations less than 7 working days will be subject to the full cost of the job.
  5. When agreed days of work are unable to go ahead within 14 working days notice and require rescheduling due to customer delays (i.e building work not completed, room not cleared or customer not available) the customer shall be liable for labour costs to cover the wasted days work.
  6. Unfortunately, when sanding the skirting boards will be marked by the machines and will need touching up and repairs in places. Kent wood flooring will not be held responsible for any repairs or touching up caused during sanding or staining.
  7. Once installation/sanding has been completed an invoice for the balance will be issued. Please note that the goods supplied are to remain the property of Kent wood flooring until the payment has been received in full. If a customer requests part of the work to remain outstanding then we shall invoice for the work carried out to date.
  8. Our Terms of Payment are strictly 4 days from the completion date. The company will levy interest at 5% per week compounded on all outstanding balances unpaid after 4 days.
  9. Please take note of our warranty document. Note, this will only apply if our maintenance guide has been followed e.g correct cleaning solutions and buffing upkeep.
  10. Variations in colour occur due to changes in the nature of raw material used in manufacture.  Kent wood flooring can not be held responsible to the variation in a natural product. This includes but is not limited to colour consistency between boards and knot presentation.
  11. All goods supplied by the company remain its property until paid for and it is a condition of any contract that the customer is deemed to have given his irrevocable authority for the company to enter his land and remove its goods at any time, and /or sever from the customers’ land or that of any person or company who has notice of these conditions, any goods belonging to the Company which may have become a fixture.
  12. When delivering to site on behalf of a customer, company driver or couriers must be able to obtain a signature as proof of delivery. We reserve the right to retain the goods should nobody be prepared to accept responsibility for them. The Company will accept no responsibly for the unloading of goods on site nor their storage or security.
  13. Materials will only be accepted back by prior arrangements and a handling charge of a minimum 15% will be made. Non stock or special orders cannot be cancelled or accepted back once the order has been placed and processed.
  14. The placing of all orders implies the unconditional acceptance by the customer of this and all the preceding Conditions of Sales. Any qualifications of variation in the customers’ order or acceptance or otherwise shall be excluded unless expressly agreed by Company in writing, and no employee or agent of the Company is authorised to make oral variations to these conditions.
  15. The Company will not be liable in any way for replacement materials or labour costs resulting from incorrect material supplied for supply only contracted works. The company liability will be restricted only to the supply of replacement materials should it be proven that the company is at fault.
  16. No responsibility can be accepted for damage to services under the floor or consequential damage to the property or fitting unless they are clearly marked for the fitter to see.
  17. Our estimators will try to advise if the doors will need to be cut to fit. In most cases we can arrange for the work to be carried out in accordance with Installation. We will make you aware if there is an extra charge as soon as we can.
  18. To facilitate speedy and efficient installation/sanding all areas must be cleared of furniture and personal possession. If there are heavy items that cannot be moved then we will help with the removal but will not be held responsible for any damaged items unless we have charged for furniture removal. It is the customer’s responsibility to remove all of the furniture and ensure a clear space to work in.
  19. Kent Wood Flooring will not be held responsible for any damages occurring to personal property left in the work area.
  20. Kent Wood Flooring will not move furniture back unless prior arrangement have been made.
  21. All works are to be carried out between 8-5pm Monday to Friday. If times are required outside of these time’s they will be arranged prior to fitting. All dates are booked in advance with the customer. Whilst every effort is made to adhere to scheduled dates and times, events out of our control can regrettably result in last minute cancelations or adjustments. We will do all in our power to arrange works but cannot be held responsible for any inconvenience caused.
  22. Skirting boards will be fitted but will not be finished. Kent wood flooring do not decorate the skirting boards once fitted and they will be left as they were sold.
  23. Gap filling is a service we provide however we make everyone aware that it is NOT a repair of gaps that have formed overtime, it is only a filler within a gap in a natural product that will continue to move and require refilling again. There is an additional charge for this service.
  24. In the unlikely event that a complaint may arise the customer should contact Kent wood flooring within 2 days of work completion. A site visit will be arranged as soon as possible.
  25. “The Company” in all the above conditions refers to Kent wood flooring Ltd and/or its servants.
  26. Unless an item has been quoted for on the job sheet or itemised somewhere it is not included in the price quoted.
  27. Reports completed will be chargeable at £80 and deducted off final invoice for works.
Important notes:
Gap Filling
Please understand that the floor will continue to move and the resin will break. The filler will NOT stop the floor from moving and will never be completely filled as the sanding machines are always pulling at the floor and will remove parts of the filler. It will not last forever and we cannot give a timeframe as it is variable to the floor, how it was fitted, and the traffic.
Skirting Boards
Skirting boards WILL be marked and/or damaged during the sanding process due to the machines having to push up close to them and cannot be avoided. Kent wood flooring will not be held responsible for the repairs or touching up required.
Registered Office:
Unit 4 Pettings Court Farm
Hodsoll Street
TN15 7LH Registered No: 8912979 Directors: C Comerford